WooCommerce Connector Support Policy

Scope, channels, and how we help. This page explains the free bug-fix coverage for the Odoo WooCommerce Connector, what is excluded, and how to reach TeqStars.

Support Coverage

  • 60 days of free bug-fix support from the date of purchase.

  • Support applies to standard functionality shipped with the module as documented.

  • A bug is behavior that does not match the documented operation in a supported Odoo and module version, reproducible by TeqStars.

Support Exclusions

The following are not included in free bug-fix support:

  • Issues caused by third-party Odoo modules or apps.

  • Customizations done outside TeqStars guidance.

  • Problems from Odoo core changes, unsupported versions, or incompatible upgrades.

  • Server or infrastructure problems (hosting, SSL, DNS, firewalls, performance).

  • Misconfiguration (wrong credentials, webhooks, or instance settings) when the product behaves as designed.

Contact Support

We aim to reply within 24 hours on business days (excluding regional public holidays).

Required Information

  • Odoo version (e.g. 19.0) and edition.

  • WooCommerce store URL.

  • Purchase reference (Odoo Apps order or invoice number).

  • Clear description and the expected result.

  • Steps to reproduce from a clean path.

  • Screenshots/recording and relevant logs from Marketplaces ‣ Queues ‣ Logs.

Before Submitting

  • The issue is reproducible on demand.

  • Instance and WooCommerce settings match the setup guides.

  • You have ruled out conflicts from other modules where possible.

  • Scheduled actions and webhooks are active and the site uses HTTPS for webhooks.

Additional Support

  • Paid support — out-of-scope issues or urgent timelines.

  • Customization — changes beyond the stock connector behavior.

  • Consultation — architecture, rollout and multi-store best practices.

See also