Tracking Synchronization

Tracking synchronization brings carrier-issued tracking numbers and the actual ShipStation-billed shipping cost back into Odoo for already-exported orders.

The flow itself is documented in detail in Sync Shipment Details and Tracking. This page focuses on the scheduled variant and on what makes tracking sync different from rate lookup or label generation.

Manual vs Scheduled

Three triggers reach the same underlying behaviour:

  1. Operations wizard — ShipStation ‣ Accounts, click Operations on the account card, set Shipstation Operation to Import, pick Import Shipment Details, and click Process.

  2. Internal-transfer validation — in multi-step warehouses, validating an internal transfer (Pick / Pack) linked to an exported delivery automatically triggers the same sync on the related outgoing delivery. See Multi-Step Warehouse Behaviour.

  3. Scheduled action — Auto Import Shipment Details, which loops every account whose Auto Import Shipment Details? toggle is enabled, then every eligible in-transit delivery order.

What the Sync Updates

  • Carrier Tracking Reference — the comma-joined tracking numbers of every non-voided shipment for the order.

  • ShipStation Shipping Cost — sum of shipping costs per shipment.

  • Delivery state — validated when ShipStation reports Shipped; cancelled when ShipStation reports Cancelled.

See also