Chronopost Connector FAQs

These frequently asked questions cover the most common setup, shipping, and troubleshooting topics for the TeqStars Chronopost Connector. For help from our team, see Chronopost Connector Support Policy.

Getting Started

What does the Chronopost Connector do?

It connects Odoo to Chronopost. The connector gets rates, creates multi-parcel shipments, generates labels, keeps tracking numbers, and cancels shipments, all from Odoo. This cuts manual work for your delivery team.

Does it support domestic and international shipments?

Yes. You configure delivery methods to get rates and manage Chronopost shipments for both domestic and international deliveries.

Can I connect more than one Chronopost account?

Yes. You can connect and set up multiple Chronopost accounts in the same Odoo database.

Does it work with my Odoo eCommerce shop?

Yes. On checkout, your eCommerce customers see every eligible Chronopost product with a live price and pick the one they want.

Setup

Where do I enter my Chronopost credentials?

Open the Chronopost shipping partner record and fill in your account details:

• Chronopost Account Number: your 8-digit Chronopost account number.

• Chronopost Password: the password linked to that account number.

• Chronopost Sub-Account Number: your production sub-account number, if your contract uses one. Otherwise, leave it at 0.

For testing, fill in Chronopost Test Account Number, Chronopost Test Password, and Chronopost Test Sub-Account Number (leave it at 0 if you have none).

How do I switch between the test and production environments?

Use the Environment field on the Chronopost shipping partner record. Set it to production only when your credentials are certified for production. Until then, use test.

How do I set up Chronopost package types?

Create a package type for Chronopost. You then pick it as the Default Package Type on your Chronopost delivery method.

How do I set up a Chronopost delivery method?

1. Open the delivery method for Chronopost.

2. set Provider to Chronopost

3. set Shipping Partner to configured Chronopost Shipping Partner.

4. Go to the Chronopost Configuration tab.

5. Set the Content Type, Label Format, and Default Package Type.

6. Choose the Delivery Service, Shipper Civility, and Mode Retour.

7. Save the delivery method.

Which label formats can I choose?

The Label Format sets the format of the label Chronopost returns. You can choose PDF or ZPL formats:

• PDF - with proof of deposit, A4 format

• PPR - with proof of deposit + nearby pickup points

• SPD - without proof of deposit, A4 format

• THE - without proof of deposit, thermal printer, A4 format

• THE1015 - without proof of deposit, thermal printer, 10x15 format

• THEPSG - without proof of deposit, thermal printer, A4 landscape

• ZPL300 - ZPL (300 dpi)

What does the Content Type field mean?

It tells Chronopost whether the parcel contains Merchandise or a Document.

Can I ship for Monday or Saturday delivery?

Yes, for national products only. In Delivery Service, choose Delivery on Monday (national products only) or Delivery on Saturday (national products only). Choose Normal for standard delivery.

What are Shipper Civility and Mode Retour?

• Shipper Civility is the title used for the shipper’s identity on the Chronopost label: Mrs, Miss, or Mr.

• Mode Retour sets whether Chronopost also emails a copy of the label to the shipper. The options are Label sent by email to the shipper, Label not sent by email, and Label printable at a Post Office (SMS notification).

Daily Use

How do I get Chronopost rates on a sales order?

Select the Chronopost delivery method on the sales order. Odoo compares every eligible Chronopost product for the delivery and lists them in Available Chronopost Products. Pick the best price and click Add to order. The Chronopost Product field on the order then shows the product code and name used the last time the order was rated.

Can I get rates from the delivery order too?

Yes. You can retrieve Chronopost shipping rates directly from the delivery order.

How do I ship several packages in one shipment?

1. On the delivery order, use the Put in Pack operation for each package.

2. Make sure the Chronopost carrier is set on the delivery order.

3. Validate the delivery order.

All packages ship together as a single Chronopost shipment, and all their labels are generated in one call.

Where do I find the tracking number and labels?

On the delivery order. Every parcel number is kept there, with a direct link to Chronopost’s public tracking page for you and your customer. The shipping labels are also available on the delivery order.

How do I cancel a Chronopost shipment?

Cancel it from the delivery order in Odoo with a single click. In a multi-parcel shipment, every parcel is cancelled, not just the first one.

Troubleshooting

I see "Chronopost returned no eligible product for this shipment." What does it mean?

Chronopost found no product it can offer for this shipment, so there is no rate to choose. Review the shipment details and rate it again.

I see "Invalid product selection." What should I do?

The selected Chronopost product is not valid for the order. Choose a product from Available Chronopost Products and click Add to order again.

I see "Chronopost did not return any parcel number (skybillNumber)." What happened?

Chronopost created no parcel number for the shipment, so Odoo has no tracking number to store. Check the delivery order and validate it again.

I see "Chronopost returned no parcels for this multi-parcel shipment." What happened?

Chronopost sent back no parcels for a shipment with several packages. Check the packages on the delivery order and try again.

I see "No Chronopost shipment number found to cancel." Why?

The delivery order has no Chronopost shipment number, so there is nothing to cancel in Chronopost.

Who do I contact if I still need help?

Contact the TeqStars team. See Chronopost Connector Support Policy for what is covered and how to reach us.