Cancel Walmart Orders

Orders can be cancelled in either direction: Walmart can tell Odoo that an order was cancelled, or you can cancel an order on Walmart from Odoo.

Note

Cancelling on Walmart from Odoo applies to seller-fulfilled orders only. WFS orders are managed by Walmart.

Orders Cancelled On Walmart

If all items in an order are cancelled on Walmart, the connector detects this during the next import and automatically cancels the corresponding order in Odoo. A message is also posted in the chatter of the order and any related delivery order: “The order was cancelled on Walmart.” This keeps the cancellation reason on the record.

An order that was already cancelled on Walmart before you imported it is still imported, then cancelled, so your records remain complete.

Cancelling An Order On Walmart From Odoo

  1. Open the Walmart order under Marketplaces ‣ Orders ‣ Orders.

  2. Cancel the order in Odoo first, using the standard Cancel button.

  3. The Cancel In Walmart button now appears in the header. Click it.

    Cancel In Walmart Button

  4. The Cancel Order In Walmart wizard opens, listing the order’s Walmart items.

    Cancel Order In Walmart Wizard

  5. Choose a Cancel Reason for each line, then click Cancel Order and confirm.

Note

The wizard shows the following reminders:

  • If the order has several items, delete the lines you do not want to cancel.

  • Only order lines that have not been shipped can be cancelled on Walmart.

  • Pick the cancellation reason that matches this order’s marketplace region.

Warning

A confirmation dialog appears: “Are you sure you want to cancel items? You can verify items and cancel reason because this action can’t be undone.” Cancellation on Walmart cannot be reversed.

See also