QuickBooks Connector Support Policy

Scope, channels, and how we help. This page explains the free bug-fix coverage for the QuickBooks Connector, what is excluded, and how to reach TeqStars.

Support Coverage

  • 60 days of free bug-fix support from the date of purchase.

  • Support applies to standard functionality shipped with the module as documented.

  • A bug is behavior that does not match the documented operation in a supported Odoo and module version, reproducible by TeqStars.

Support Exclusions

The following are not included in free bug-fix support:

  • Issues caused by third-party Odoo modules or apps.

  • Customizations done outside TeqStars guidance.

  • Problems from Odoo core changes, unsupported versions, or incompatible upgrades.

  • Server or infrastructure problems (hosting, SSL, DNS, firewalls, performance), including an Odoo URL that Intuit cannot reach.

  • Changes on the Intuit / QuickBooks side — API deprecations, app review requirements, revoked tokens, or account restrictions.

  • Misconfiguration (wrong keys, an unregistered Redirect URI, unmapped accounts, or missing product SKUs) when the product behaves as designed.

  • Accounting outcomes — the tax, account or period a document lands in follows your Odoo and QuickBooks configuration.

Contact Support

We aim to reply within 24 hours on business days (excluding regional public holidays).

Required Information

  • Odoo version (e.g. 19.0) and edition.

  • Module version (e.g. 19.0.1.0.0).

  • Environment — Sandbox or Production.

  • Purchase reference (Odoo Apps order or invoice number).

  • Clear description and the expected result.

  • Steps to reproduce from a clean path.

  • Screenshots/recording and the relevant entries from Invoicing ‣ QuickBooks ‣ QuickBooks Logs, including the Error / Detail and the Request tab.

Warning

Never send Client Secrets, access tokens or refresh tokens in a support ticket. The log entries you need to share do not contain them.

Before Submitting

  • The issue is reproducible on demand.

  • The connection is Confirmed and its Realm ID matches the QuickBooks company you expect.

  • The Chart of Accounts has been synced and the default income, expense and payment journal are set.

  • Products involved have a SKU, and the relevant taxes have a QuickBooks Tax Code where your region requires one.

  • You have ruled out conflicts from other modules where possible.

Additional Support

  • Paid support — out-of-scope issues or urgent timelines.

  • Customization — changes beyond the stock connector behavior.

  • Consultation — migration planning, opening balances, and multi-company rollout.

See also