DHL Parcel (Post & Parcel Germany) Connector FAQs

These frequently asked questions cover the most common setup, shipping and troubleshooting topics for the DHL Parcel (Post & Parcel Germany) Connector. For help from our team, see DHL Parcel (Post & Parcel Germany) Connector Support Policy.

Getting Started

What does the DHL Parcel DE connector do?

It connects Odoo to DHL Parcel DE (Post & Parcel Germany). You manage domestic and international shipments, generate labels, track parcels and cancel shipments directly from Odoo. Labels are created automatically when you validate the delivery order.

Does the connector get live shipping rates from DHL?

No. DHL Parcel DE does not offer live rate calculation. Use a delivery method with the Provider set to DHL Parcel DE with Fixed Price or DHL Parcel DE with Based on Rules. You set the prices yourself, so they match your business needs.

Can I connect more than one DHL Parcel DE account?

Yes. You can connect and set up multiple DHL Parcel DE accounts in the same Odoo database. Each account is a separate shipping partner with its own credentials.

Which DHL products can I ship with?

The Product field on the delivery method offers:

• Domestic Parcel (V01PAK)

• International Parcel (V53WPAK)

• Euro Parcel (V54EPAK)

• Kleinpaket/Small Parcel (V62KP)

• Warenpost International (V66WPI)

Which DHL services can I add to my shipments?

You can add Visual Age Check, Ident-Check, Signed For By Recipient, Additional Insurance, COD Shipment, Premium, Endorsement and bulky goods.

Setup

How do I connect my DHL Parcel DE account to Odoo?

Create a shipping partner for DHL Parcel DE (Post & Parcel Germany). Enter your UserId, API KEY and Password. Then set the Environment: use production only if your credentials are certified for production. Otherwise use the test (sandbox) environment.

How do I set up a DHL Parcel DE delivery method?

1. Create a delivery method and set the Delivery Type to DHL Parcel DE with Fixed Price or DHL Parcel DE with Based on Rules.

2. Open the DHL Parcel DE Configuration tab.

3. Set the Product, EKP Number and DHL Partner Number.

4. Choose the units, label settings and any additional services you need.

What do I enter in EKP Number and DHL Partner Number?

EKP Number is your 10 digit DHL account number. The app builds the DHL billing number from the EKP number (10 digits), the procedure (2 digits) and the partner number (2 digits). The full billing number must be 14 characters.

Which units of measure can I use?

Set Dimensions Metric to CM or MM, and Weight Metric to KG or Pounds.

Which label formats are available?

The label settings on the delivery method include Label Format and Format. You can get the label as URL, PDF File or ZPL2. Print formats include A4 plain paper, A5 sheets (105x208mm, 105x148mm), 105x209mm laser labels and 103x199mm or 103x150mm thermal labels on folding tape or roll.

What do I need on my package types?

Use package types for DHL Parcel DE. Each package type needs a base weight else the shipment cannot be created. For bulky goods, tick bulky product? on the package type. If you ship several packages, use the Put in Pack operation on the delivery order.

How do I ship to countries outside the EU?

On the delivery method, tick Export Document Required and choose an Export Type:

• OTHER

• PRESENT

• COMMERCIAL_SAMPLE

• DOCUMENT

• RETURN_OF_GOODS

• COMMERCIAL_GOODS

Use Specify Export Type to describe the export further. Use Endorsement to tell DHL how to treat undeliverable international shipments: RETURN or ABANDON.

How do the age and identity checks work?

• Visual Age Check (Alterssichtprüfung): DHL checks the recipient’s age on delivery. It applies to every shipment sent with this delivery method.

• Ident-Check: DHL verifies the identity of the recipient on delivery. Each delivery order needs the recipient’s first and last name.

• Ident-Check Minimum Age: optional. DHL also checks that the recipient has reached Minimum age 16 (A16) or Minimum age 18 (A18) by the shipping date. It is the default on new delivery orders.

What do the other additional services do?

• Signed For By Recipient: the recipient must sign for the shipment, not DHL staff.

• Additional Insurance: insures shipments beyond DHL’s standard liability. The value of the goods in each package is declared to DHL.

• Premium: choose premium instead of economy parcel.

• COD Shipment: cash on delivery.

Daily Use

When is the shipping label created?

The label is generated automatically as soon as you validate the delivery order. The tracking number and the shipping label appear on the delivery order.

How do I track a shipment?

Use the tracking button on the delivery order. It redirects to the DHL Tracking portal.

Can I cancel a DHL shipment from Odoo?

Yes. Cancel the shipment from the delivery order with a single click. If some shipments cannot be cancelled, the app tells you about them.

Can I ship to a DHL Packstation?

Yes. The delivery address must contain the Packstation locker ID and the recipient’s Packstation post number.

Troubleshooting

I get "DHL DE does not support live rate calculation". What do I do?

Your delivery method uses DHL Parcel DE as the Delivery Type. Change it to DHL Parcel DE with Fixed Price or DHL Parcel DE with Based on Rules to get rates.

I get "Restricted! Please change the environment on the related shipping partner". What does it mean?

The environment on the shipping partner does not allow this action. Open the shipping partner named in the message and change its Environment.

The billing number must be 14 characters. How do I fix it?

Check EKP Number (10 digits) and DHL Partner Number on the delivery method. Together with the 2-digit procedure, they must make 14 characters.

I get "Missing required address values". What do I do?

The customer or warehouse address is incomplete. The message names the contact and the missing fields. Complete them and validate again.

I get a Packstation error. What is wrong?

The app cannot read the Packstation locker ID from the address, or the Packstation post number is missing. Correct the delivery address and try again.

The shipment fails with a package type error. Why?

Every DHL shipment item needs a package type, and that package type needs a base weight. Put the products in a pack with a package type and set its base weight.

Ident-Check fails because the name is missing. What do I do?

Ident-Check requires the recipient’s first and last name on the delivery order. Add both names and validate again.

I get "Incoterm is not accepted by DHL Parcel DE". What do I do?

DHL Parcel DE accepts only some incoterms. The message lists the allowed ones. Change the incoterm to one of them.

I get "this delivery method is not available for this address". Why?

The delivery method does not apply to the customer’s address. Check the address or pick another delivery method.

Validation or shipment creation failed with a DHL error. What do I do?

The message shows the delivery order and the details returned by DHL. Correct the data DHL reports and try again. If you see a network error, Odoo could not reach DHL; check your connection and retry. If the problem persists, contact us as described in DHL Parcel (Post & Parcel Germany) Connector Support Policy.