Planzer Connector FAQs

These frequently asked questions cover the most common setup, daily use, and troubleshooting topics for the TeqStars Planzer Connector. For help from our team, see Planzer Connector Support Policy.

Getting Started

What does the Planzer Connector do?

It connects your Odoo database to Planzer for parcel shipments. You set shipping prices in the delivery method with a fixed price or custom pricing rules. When you validate a delivery order, the connector creates the shipment in Planzer, generates the shipping label in PDF or ZPL format, and adds the tracking number to the delivery order.

Does the connector get live shipping rates from Planzer?

No. Planzer does not offer live rate calculation. To show rates on a sales order, choose the Planzer with Fixed Price or Planzer with Based on Rules option on the delivery method. You then have full control over the prices you charge.

Can I connect more than one Planzer account?

Yes. You can connect and set up multiple Planzer accounts in your Odoo database. Each account has its own credentials on its own shipping partner record.

Setup

Which credentials do I need to connect Planzer?

On the shipping partner record for Planzer, fill in the details Planzer gives you also you may need to whitelist your IP address from the planzer:

• Planzer Account ID: your customer portal ID (Kundenportal-ID), 6 digits, left-padded with zeros.

• Planzer Customer ID: your customer number (Kundennummer), 6 digits, left-padded with zeros.

• Planzer Department ID: your department number (Abteilungsnummer), 2 digits, left-padded with zeros.

• Planzer Username and Planzer Password.

• API Endpoint URL: the relative path added to the base URL for the shipment call. Planzer provides it.

• Planzer Token: the token Planzer provides with your credentials.

When should I switch to the production environment?

Use the Environment field on the shipping partner. Turn it on only once Planzer certifies your credentials for its production environment.

How do I set up a Planzer delivery method?

1. Create or open a delivery method.

2. Choose Planzer with Fixed Price or Planzer with Based on Rules as the provider.

3. Set the price, or add your pricing rules if you use Planzer with Based on Rules.

4. Set Shipping Partner to configured Planzer shipping partner.

5. Open the Configuration tab and set the Default Package Type, the Language and the Label Format.

Which languages and label formats can I choose?

The Language field sets the language used for the Planzer parcel order. You can choose German, French, Italian or English. The Label Format field offers PDF and ZPL.

How do I set up package types for Planzer?

Open the package type and select the Planzer option as its carrier. You can then pick it as the Default Package Type on your Planzer delivery method.

Daily Use

How do I get a shipping rate on a sales order?

Select your Planzer delivery method on the sales order. The connector uses the fixed price or the pricing rules set on that delivery method.

When is the shipping label created?

As soon as you validate the delivery order. The connector creates the shipment in Planzer and generates the label in the format set on the delivery method. The chatter shows the message “Shipment created into Planzer!” with the tracking numbers.

Can I ship an order in more than one package?

Yes. Use the Put in Pack operation on the delivery order to split the products into packages before you validate it.

How do I track a shipment?

Open the delivery order. Click the Tracking button, it will redirect to Planzer Tracking URL if you have single parcel else it will paste the Tracking links for shipment in to chatter. you can use the tracking links to see the status and location of the shipment.

Can I cancel a Planzer shipment from Odoo?

No. Planzer does not allow shipment cancellation from API . When you try, Odoo shows “Sorry! Planzer isn’t allowing to cancel shipment.”

Troubleshooting

Why do I see "Planzer does not support live rate calculation"?

Your delivery method uses the Planzer option, which has no live rates. Switch it to Planzer with Fixed Price or Planzer with Based on Rules to get rates.

Why do I see "Restricted! Please change the environment on the related shipping partner"?

The environment on the Planzer shipping partner linked to the Planzer delivery method needs to change. Open that shipping partner and check the Environment field.

Why do I see "Error: this delivery method is not available for this address"?

The delivery method cannot ship to the address on the order. Check the delivery address, or choose another delivery method.

What should I check when the shipment fails with a Planzer error?

Odoo shows the details Planzer returns, for example “Planzer Errors”, “HTTP error occurred” or “Request error occurred”. Check these points:

• Your account, customer and department IDs have the right number of digits, left-padded with zeros.

• Your Planzer Username, Planzer Password and Planzer Token are correct.

• The API Endpoint URL matches the path Planzer gave you.

• You have whitelisted your IP address from Planzer.

• The Environment matches the credentials you use.

If you see “Planzer did not return any shipment data” or “Failed to parse JSON response from Planzer”, try again later. If the problem stays, contact us as described in Planzer Connector Support Policy.