ManoMano Connector Support Policy

Scope, channels, and how we help. This page explains free bug-fix coverage for the TeqStars ManoMano Connector, what is excluded, and how to reach TeqStars with everything we need to resolve your issue quickly.

Support Coverage

  • 60 days of free bug-fix support from the date of purchase.

  • Support applies to standard functionality shipped with the module as documented.

  • A bug is behavior that does not match the documented or intended operation of the connector in a supported Odoo and module version, and that TeqStars can reproduce from the information you provide.

Support Exclusions

The following are not included in free bug-fix support:

  • Issues caused or triggered by third-party Odoo modules or apps.

  • Customizations to the connector or to related Odoo or ManoMano configuration done outside TeqStars guidance.

  • Problems arising from Odoo core changes, unsupported Odoo versions, or upgrades not compatible with the module.

  • Server or infrastructure problems (hosting, SSL, DNS, firewalls, performance, disk space, database corruption), including an Odoo server that ManoMano cannot reach over HTTPS to read the product feed.

  • Misconfiguration (wrong API key, wrong or missing B2B or B2C seller contract IDs, missing order workflow rows, missing images or shipping grids on listings, a feed URL not pasted in ManoMano Toolbox) when the product behaves as designed.

  • Limitations or feature gaps on the ManoMano side (for example ManoMano API outages, the time ManoMano takes to pull the feed or to process offer updates, or the refund reasons ManoMano accepts).

Note

If an issue is caused by external factors (third-party code, hosting, or a ManoMano outage), it is not covered under free support.

Contact Support

Pick a channel. We respond on business days (Monday to Friday).

Helpdesk

Open a ticket, attach files, and track status in one place.
Email

support@teqstars.com for long descriptions, logs, and screenshots.
Response time

We aim to reply within 24 hours on business days (excluding regional public holidays).

Required Information

Include as much of the following as possible with your ticket:

  • Odoo version and edition (Enterprise or Community).

  • Module version of the ManoMano Connector.

  • ManoMano instance identifier (the Name of your instance in Marketplaces ‣ Configuration ‣ Instance).

  • Seller contract involved (B2B or B2C).

  • Purchase reference (Odoo Apps order or invoice number).

  • Clear description of the problem and the result you expect.

  • Steps to reproduce the issue from a clean path (menu clicks, buttons, operations, scheduled actions).

  • Screenshots or a short screen recording showing the error or wrong data.

  • Logs from Marketplaces ‣ Queues ‣ Logs or from the Logs button on the instance, if available.

  • ManoMano order reference, sale order, delivery or product SKU involved.

Warning

Incomplete information (missing version, instance, seller contract, purchase proof, or reproduction steps) may delay diagnosis and resolution.

Before Submitting

Check the following before you open a ticket:

  • The issue is reproducible on demand (or you describe the exact conditions).

  • Instance and ManoMano settings match Create a ManoMano instance in Odoo and related guides.

  • The API Key is still valid and Test Connection shows “Successfully connected.”

  • The B2B Seller Contract ID and B2C Seller Contract ID on the Credentials tab are correct and different from each other.

  • Each ManoMano order status you import has a matching row under the Workflow tab of the instance.

  • Listings you export or update have at least one image and at least one shipping grid (carrier).

  • The feed URL of each seller contract is pasted in ManoMano Toolbox, and your Odoo is reachable over HTTPS at its public address.

  • Failed queue lines in Marketplaces ‣ Queues were retried after you fixed their cause.

  • Relevant scheduled actions are active and ran at least once before the failure.

  • You have ruled out conflicts from other marketplace or shipping modules where possible.

Additional Support

When you need more than standard bug-fix coverage.

Paid support

Investigation and fixes for out-of-scope issues, complex environments, or urgent timelines.

Customization

Changes to fields, workflows, or integrations beyond the stock connector behavior.

Consultation

Architecture, rollout, multi-store design, and best practices with your team.

See also