Payment Helcim FAQs

These frequently asked questions cover the most common topics for the Payment Helcim app: what it does, how you set it up, how you use it every day and what the app’s messages mean. For a full feature list, see Helcim Payment Gateway Overview.

Getting Started

Is the app compatible with Odoo Enterprise and Community editions?

Yes. It works with Odoo Enterprise (On-premise and Odoo.SH) and Odoo Community. It does not work with Odoo Online (SaaS), because Odoo Online does not support third-party apps.

What does the app do?

It adds Helcim as a payment provider in Odoo. Your customers pay by card from sales orders, invoices and the eCommerce checkout. Helcim works inside Odoo’s own payment system, so you do not need extra connectors or manual syncing. Details: Helcim Payment Gateway Overview.

Are my customers' card payments secure?

Every Helcim payment uses encrypted connections and strict data protection standards. Your customers’ information stays protected from checkout to final payment.

Do I get free support and upgrades when I buy the app?

You get free support for the first 60 days after the purchase date. Each app version is sold separately. What the free support covers: Payment Helcim Support Policy.

How do I ask for a new feature?

Contact TeqStars by email with your request. How to reach the team: Payment Helcim Support Policy.

Where can my customers pay with Helcim?

Customers pay by card from a quote, from an invoice or at the eCommerce checkout. The transaction then shows up in the Odoo backend.

Can my customers save their card for later payments?

Yes, the app works with saved card tokens. Some payments cannot save a card. Which ones and why: Automatic Invoice Reconciliation & Payment.

Who do I contact when a problem remains?

Contact TeqStars support. What to send with your ticket and what to check first: Payment Helcim Support Policy.