Frequently asked questions regarding setup, card checkout, ACH Direct Debit, and troubleshooting for the Odoo Braintree Payment Gateway (payment_braintree_ts).
General & Compatibility
Yes. Fully compatible with Odoo 19 Enterprise (On-premise and Odoo.sh) and Odoo 19 Community.
No. Card details are entered directly into Braintree’s PCI-compliant Drop-in fields. Sensitive information never touches or passes through your Odoo server.
ACH Direct Debit
No. The module uses Braintree’s built-in Network Check bank account verification engine. Bank accounts are verified live without requiring customer login popups or external Plaid subscriptions.
US ACH transfers take 3 to 5 business days to settle. Transactions remain in Pending state in Odoo until Braintree sends a settlement webhook.
System Administrators can use this button to manually check and confirm an ACH transaction. Odoo executes a live API request to Braintree to verify settlement status before updating the transaction to Done.
Multi-Currency & Webhooks
Enable Multi Currency on the provider form and map each Odoo currency to a specific Braintree Merchant Account ID. Validate each line with one click to ensure proper setup before accepting live orders.
Because ACH payments are asynchronous, the webhook automatically notifies Odoo when funds clear or if a settlement is declined, updating the transaction and invoice status without manual intervention.
