MailChimp Connector Support Policy

Scope, channels, and how we help. This page explains the free bug-fix coverage for the Odoo MailChimp Connector, what is excluded, and how to reach TeqStars.

Support Coverage

  • 60 days of free bug-fix support from the date of purchase.

  • Support applies to standard functionality shipped with the module as documented.

  • A bug is behavior that does not match the documented operation in a supported Odoo and module version, reproducible by TeqStars.

Support Exclusions

The following are not included in free bug-fix support:

  • Issues caused by third-party Odoo modules or apps.

  • Customizations done outside TeqStars guidance.

  • Problems from Odoo core changes, unsupported versions, or incompatible upgrades.

  • Server or infrastructure problems (hosting, SSL, DNS, firewalls, performance).

  • Misconfiguration (wrong API key, webhooks, or account settings) when the product behaves as designed.

  • Limitations or changes in the MailChimp Marketing API or your MailChimp plan.

Contact Support

We aim to reply within 24 hours on business days (excluding regional public holidays).

Required Information

  • Odoo version (e.g. 19.0) and edition.

  • MailChimp account data center (e.g. us20) — never share your full API key.

  • Purchase reference (Odoo Apps order or invoice number).

  • Clear description and the expected result.

  • Steps to reproduce from a clean path.

  • Screenshots/recording and relevant MailChimp logs.

Before Submitting

  • The issue is reproducible on demand.

  • Account and audience settings match the setup guides.

  • You have ruled out conflicts from other modules where possible.

  • Scheduled actions and webhooks are active, and the site uses HTTPS for webhooks.

Additional Support

  • Paid support — out-of-scope issues or urgent timelines.

  • Customization — changes beyond the stock connector behavior.

  • Consultation — architecture, rollout and multi-account best practices.

See also