Refund Orders From Odoo To BigCommerce

The BigCommerce Odoo Connector lets you push refunds to BigCommerce from a posted Credit Note in Odoo. After the refund is sent, the connector records the BigCommerce refund on the credit note and in the Sale Order chatter, and the refund button disappears. The same credit note cannot be pushed twice.

You can refund full or partial quantities of the product lines. The connector sends the product lines and quantities of the credit note, and BigCommerce calculates the refund total, including taxes. Shipping and other non-product lines are not included.

Refund From A Credit Note

  1. Open the original customer invoice linked to the BigCommerce order.

  2. Click Credit Note, enter the reason and the date, and click Reverse. For a partial refund, edit the line quantities on the draft credit note.

  3. Open the resulting credit note and click Confirm to post it.

  4. On the posted credit note, the Refund In BigCommerce button appears. The button is hidden when the BigCommerce order already has the status Refunded.

    Refund in BigCommerce Button

  5. Click Refund In BigCommerce. The wizard opens.

    Refund in BigCommerce Wizard

  6. In the wizard, you see and fill in:

    • Refund Description: the reason for the refund. It is recorded on the BigCommerce refund and in the Odoo chatter.

  7. Click Refund. The connector:

    • Re-validates that the credit note is posted, linked to the original invoice, and tied to a single Sale Order.

    • Builds the refund items (product lines and quantities) from the credit note and asks BigCommerce for the refund total, including taxes.

    • Posts the refund to BigCommerce.

    • Records the BigCommerce refund on the credit note and posts the refund ID in the Sale Order chatter.

  8. The BigCommerce Payment Status and the BigCommerce Order Status on the Sale Order are updated the next time the order is imported from BigCommerce.

Important

  • The credit note must be posted before the refund button appears. Drafts are ignored.

  • The credit note must be linked to the same Sale Order as the original invoice; ad-hoc credit notes that are not tied to the original BigCommerce order cannot be pushed.

  • Once a refund is sent, the button does not re-appear, and the connector refuses to send a second refund for the same credit note.

See also