Import Returns From Bol.com To Odoo

When a customer initiates a return on Bol.com, the connector pulls the return into Odoo so your warehouse and customer-service teams can process it from one place. Returns can be imported manually or via a scheduled action.

Note

The Import Return for Status setting on the instance (Configurations) controls which returns are imported: Unhandled (default) or Handled.

Method - 1: Manual Return Import

  1. Go to the Marketplaces ‣ Overview menu in Odoo.

  2. Click on the Operations button from the instance record.

    Bol.com Operation View

  3. In the wizard, set:

    • Operation For: FBR & FBB.

    • Operation: Import Return.

    • Return From Date: starting date for the import (defaults to Last Return Imported On).

    Bol.com Import Return Screen

    Note

    Imported returns are visible under Marketplaces ‣ Bol.com ‣ Returns, where you can review and process them.

  4. Click PROCESS.

Method - 2: Automatic Return Import

Use the scheduled action to pull returns automatically.

  1. Go to Marketplaces ‣ Configuration ‣ Instance and open the Bol.com instance.

  2. Open the Automatic Jobs tab.

  3. Find Import Returns and configure:

    • Interval Number and Interval Unit (e.g. every 1 hour).

    • Active: toggle on.

    Bol.com Import Returns Automatic Job

The job uses the Import Return for Status filter and updates Last Return Imported On after each successful run.

Managing Imported Returns

Once returns are imported, manage them from the Returns dashboard.

  1. Navigate to Marketplaces ‣ Bol.com ‣ Returns.

  2. Click a return record to open its details.

The record shows the Return Reason, the related Odoo Order, the Expected Quantity, and the customer’s notes under the Comment by Customer tab.

Bol.com return record

The header exposes three actions:

  • Create Return Order: generate an incoming Receipt in Odoo so your warehouse can process the physical return. Once created, you can open the receipt from the Transfers smart button.

  • Handle Return: submit your final decision to Bol.com. Select a Handling Action in the popup:

    • Return Well Received: item received and return accepted.

    • Exchange Item: replace the returned item.

    • Item does not meet return conditions: reject the return.

    • Repair Item: send the item for repair.

    • Customer still keeps items (cancel return): customer keeps the item; return is cancelled.

    • Still Approved: return approved without further action.

    The record transitions from To Handle to Handled.

  • Get Status: fetch the latest status of this return from Bol.com on demand.

See also