Refund ManoMano Orders From Odoo

  • You can send a full or partial refund of a ManoMano order to ManoMano straight from its credit note in Odoo.

  • You choose the products and quantities to refund, the refund reason and whether the shipping charges are refunded.

  • ManoMano accepts two refund reasons: Customer Cancellation and No Stock.

Before You Start

Check the following before you send a refund:

  • The credit note is linked to a sales order imported from ManoMano. See Import ManoMano Orders In Odoo. If no sales order is linked, Odoo shows the message No associated sales order found.

  • The sales order has a ManoMano seller contract (B2B or B2C). ManoMano needs it to know which contract the refund belongs to. If it is missing, Odoo shows the message ManoMano order … has no seller contract reference, so the refund cannot be sent.

The Create Credit Note (ManoMano) option of the order workflow decides whether Odoo creates credit notes for refunded ManoMano orders. See ManoMano Order Workflow Configuration.

Open The Refund Wizard

A ManoMano credit note in Odoo with the Refund in ManoMano button

  1. Go to Marketplaces ‣ Orders ‣ Credit Notes.

  2. Open the credit note of the ManoMano order you want to refund.

  3. Click Refund in ManoMano.

The Refund in ManoMano wizard opens.

The Refund in ManoMano wizard with Products to Refund, Refund Reason and Refund Shipping Charges?

Products To Refund

The Products to Refund list shows the products of the order.

  • Set the quantity to refund on each product you refund.

  • To refund the whole order, set the full quantity on every product.

  • To send a partial refund, set a lower quantity, or set a quantity only on the products you refund.

You must set a quantity on at least one product. Otherwise, Odoo shows the message Please set a quantity on at least one product to refund.

Refund Reason And Shipping Charges

  • Refund Reason: Pick the reason for the refund. ManoMano accepts exactly these two reasons:

    • Customer Cancellation

    • No Stock

  • Refund Shipping Charges?: Enable it to refund the shipping charges of the order. ManoMano takes shipping as yes or no, so the shipping is refunded in full or not at all.

Send The Refund

  1. Check the quantities, the Refund Reason and the Refund Shipping Charges? option.

  2. Click Send Refund.

Odoo sends the refund to ManoMano for the seller contract of the order.

To close the wizard without sending anything, click Cancel.

After Sending

  • Odoo adds a note with the reason and the shipping choice, for example Refund sent to ManoMano (reason: …, shipping refunded: yes).

  • A log line is written in Marketplaces ‣ Queues ‣ Logs, for example REFUND: Successfully sent refund for ManoMano Order … (… product(s), reason: …).

Tip

If the refund is not sent, open Marketplaces ‣ Queues ‣ Logs and read the message. Then check the points in Before You Start and send the refund again.

See also